Legal

Refund & Cancellation Policy

Last updated: August 2026

Because Glamcos Labs manufactures products to your specific formulation, branding and packaging, most orders are bespoke by nature. This policy explains when orders can be cancelled, when refunds apply, and how quality-related claims are handled.

1. Order Cancellations

You may request cancellation of an order at any time before production has commenced, by writing to glamcoslifestyle@gmail.com. Cancellation requests received before production begins are eligible for a refund of amounts paid, less any costs already incurred for formulation development, sampling, raw material procurement or packaging that has already been ordered on your behalf.

2. Once Production Has Begun

Once bulk production has commenced — including filling, labelling or packaging of your order — the order can no longer be cancelled, as materials and production time have already been committed specifically to your specification. Advance payments and any amounts due for work completed up to that stage are non-refundable.

3. Formulation & Development Charges

Where a custom formulation, R&D trial or sampling fee has been charged separately, this is non-refundable once the formulation or sample work has been carried out, regardless of whether you proceed to a bulk order.

4. Refund Eligibility

You may be eligible for a refund or replacement where:

• The delivered goods do not conform to the formulation, packaging or specification approved by you in writing;
• The goods are found to be defective due to a manufacturing error on our part; or
• The shipment is confirmed lost or damaged in transit, subject to our Shipping Policy.

Refunds or replacements are not available for variations that are within normal, industry-accepted manufacturing tolerances, or for characteristics that were present in and consistent with a sample or formulation you approved before bulk production.

5. Raising a Quality Claim

To raise a quality-related claim, please contact us at glamcoslifestyle@gmail.com within 7 days of delivery, with your order reference, a description of the issue, and supporting photographs or samples where possible. We will review the claim and, where a manufacturing defect is confirmed, offer a re-manufacture of the affected quantity, a partial or full refund for the affected units, or another resolution as mutually agreed.

6. Refund Method & Timeline

Approved refunds are processed to the original method of payment (or bank transfer, where applicable) within a reasonable timeframe, typically within 14 business days of the refund being approved, subject to your bank’s or payment provider’s processing times.

7. Non-Refundable Items

The following are generally non-refundable: formulation/R&D and sampling charges once work has commenced, custom packaging or printed materials already procured on your behalf, and any portion of an order for which production has already begun.